FAQ
FAQ - Frequently asked questions
Q: What are dried flowers?
A: Dried flowers are natural flowers that have undergone a drying process to preserve their shape, colour and texture. This process allows you to enjoy their beauty for a long time.
Q: What are the benefits of buying dried flowers?
A: Dried flowers are long-lasting, eco-friendly and do not require care like fresh flowers. They are ideal for home decoration, as a gift, and for a variety of DIY projects.
2 Shopping and Ordering
Q: How can I place an order?
A: Orders can be placed directly on our website. You have to be registered in order to place orders. Once your account is set up simply add the products to your basket, proceed to checkout and follow the instructions.You mus
Q: Do I need to create an account to place an order?
A: Yes, you have to be registered user to place an order. Creating an account allows you to track your orders, store information for faster purchases in the future and take advantage of our special offers.
Q: What payment methods do you accept?
A: We accept card payment, bank transfers, online payments such as Przelewy24, Autopay or PayPal.
3 Delivery and Order Fulfilment
Q: Do you ship orders internationally?
A: Yes, we offer international shipping. You'll find more information on the shipping infopage
Q: How can I track my order?
A: Once your order has been placed, you will receive an email with a tracking number that allows you to monitor the status of your shipment.
4 Returns and complaints
Q: Can I return my order?
A: Yes, we accept returns within 30 days of receiving your order. To withdraw from the contract and return a product purchased from us, please fill in the necessary statement available in the Regulations tab and send it to our address together with the returned product: Secca Wojceich Szymanski, 557 Ostrowska St., 61-324 Poznan
5 Care and Maintenance
Q: How to care for dried flowers?
A: Dried flowers should be stored away from direct sunlight, humidity and excessive heat. Simply dust them gently with a brush or dryer on a low setting to maintain their beauty.
Q: How long do dried flowers last?
A: With proper care, dried flowers can retain their appearance for several years.
6 Contact
Q: How can I contact customer service?
A: You can contact us by email at kontakt@secca.com.pl or by phone on +48 571 600 750 or +48 661 244 937. Contact details can be found on the ‘Contact Us’ page.
Q: Do you have a physical shop?
A: We currently operate exclusively online, which allows us to offer a wide range of products and competitive prices.
Please feel free to contact us if you have any further questions. Thank you for choosing our products!